April @ People First -Total Solutions

Customer Service? NO THANKS!
Measuring Happiness
Volunteer Manager's Retreat: A Success!
We are Growing!
Coaching

Customer Service? NO THANKS!

By Martin J Cowling CEO

It was a sunny morning. I'd just been to gym and then collected my dry cleaning. Feeling on top of the world, I passed a hairdresser advertising a special offer in their window.

On the spot, I decided to stroll in and make an appointment. The hairdresser glanced up at me and then returned to her work saying just two words: "No Thanks". lummoxed, I opened my mouth to speak. Before a word was out she repeated more firmly "I just said to you: NO THANKS"

Read on...

Measuring Happiness

Open up a magazine on the newstands and you will see lists of people: world's richest, most beautiful, best dressed and worst dressed. While no magazine features a listing of the world's happiest people , researchers have been working on a Global Index of Happiness. They define happiness as "how much one likes the life one leads" .

Collecting data using a variety of questions including how many happy days someone had last week. (Good question...how would you answer?), they have ranked 90 nations concluding that the happiest people live in Denmark, Malta, Switzerland, Iceland and Ireland.

In 1972, the king of Bhutan declared that his country's development would be measured by gross national happiness (GNH) not GNP. Commentators say he has a point. How much effort do we focus on building, celebrating and fostering genuine happiness in life rather than just materially improvements? Interesting thought.

Click here for information on World Happiness Index

Volunteer Manager's Retreat: A Success!

Fifty people gathered in Canberra, Australia for the inaugural Australian Advanced Retreat on Volunteer Management. Led by expert faculty Martin J Cowling, Susan J Ellis and Andy Fryar (left to right in picture), participants were challenged, encouraged, supported and moved. The program even included a visit from the Queen! Rated 9.3 out of ten by the attendees, the Retreat is sure to return!

For detail and more pictures click here

We are Growing!


People First -Total Solutions is now one and a half years old and growing fast. We're proudly assisting clients in Australia, the US and the UK to be more effective in professionally and personally. We are proud that 100% of our clients state that they can recommend our services.

This month we expect our mailing list to exceed 250 people. To celebrate our growth and our 18 month birthday we are giving a Book voucher for Barnes and Noble (USA) or Dymocks (Australia & NZ) or Waterstones (UK) to the 250th person who signs up to the newsletter. Additionally one of our regular subscribers is in the running for a book voucher. Just email newsletter@pfts.com.au with the answer to the question: 'Which three charitable organisations do we financially support?" (Answer on home page!)

Please consider how and where People First - Total Solutions can assist you in your work and life... Good Luck!



Coaching

People First -Total Solutions provide personal coaching to clients with the aim of assisting them to:

Set and achieve higher goals for themselves
Break those goals into "bite size chunks"
Develop and stay on a path to achieve their goals
Gain insight into tackling issues and problems
What would help you in your life?

To learn more about coaching, click here



This Months Links:
Susan Ellis, volunteer management expert co-sponsored by us on her pacific tour blogs her adventures "down under"

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We are proud supporters of Greenfleet. For all air and car trips we make, trees are planted to help offset pollutants.




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